We are committed to making your Takezo experience awesome. If for any reason we have missed our goal with your experience, we want to make it right. If you are dissatisfied with your purchase, we’ll refund your first order. To request a refund or replacement, please send an email to firstname.lastname@example.org with your name, order confirmation number, and reason for the request, within 60 days of receiving your first shipment. There is no need to return the items.
Unfortunately, we must acknowledge the possibility that this policy gets abused so we do retain the right to refuse or restrict this guarantee based on our discretion and best judgment.
Sometimes things don’t go as planned. If you receive a damaged product, we want to know. Grab your phone, snap a photo and email it to email@example.com and we will replace it as soon as possible, at no cost to you (of course).
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