Refunds and Returns

If it’s not for you, send it back to us.

We are committed to making your Takezo experience awesome. If for any reason we have missed our goal with your experience, we want to make it right. If you are dissatisfied with your purchase, we’ll refund your first order. To request a refund or replacement, please send an email to cs@betakezo.com with your name, order confirmation number, and reason for the request, within 60 days of receiving your first shipment. Unfortunately, we must acknowledge the possibility that this policy gets abused so we do retain the right to refuse or restrict this guarantee based on our discretion and best judgment.

Damaged Goods

Sometimes accidents things don’t go as planned. If you receive a damaged product, we want to know. Grab your phone, snap a photo and email it to cs@betakezo.com and we will replace it as soon as possible, at no cost to you (of course).

Returns

If you contact us with a change before your order ships, there is a good chance we can get it done for you, but once packages enter the shipping process, they cannot be canceled or modified. Orders may be eligible for a return. To qualify for return, packages must be intact and unopened, and the return request must be sent to Takezo within 30 days of the original delivery date. Opened or damaged packages are not eligible for returns.

Please send returns to:

Takezo LLC RETURNS
2311 Cane Creek Parkway
Ringgold, VA 24586
  • Please include your name, e-mail address, order number (if available), a copy of your paper invoice or a printed copy of your e-mail receipt, and the reason for return.

Takezo™ LLC

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